Last Updated: May 22nd, 2018.
ACI Financial Markets Association (ACIFMA) is committed to protecting your personal and confidential data and takes its responsibility for the security of your data very seriously. This policy describes how ACIFMA use personal data and how ACIFMA protect personal data.
Personal data – information ACIFMA collects
When you use our ACIFMA Services, ACIFMA collects information about you to provide you with a personalised service, to understand your needs, to offer you information about our products and services or for other purposes described in this document.
Examples of instances when ACIFMA may collect personal data include but are not limited to, when:
- you are a member of ACIFMA or an ACIFMA National Association
- you are registered for an ACIFMA certificate exam, diploma or licenced education and certification service by you or your employer
- you allowed a trainer to share your personal data to ACIFMA
- you voluntary provide the information to us
- you interact with our Sites or App
- you communicate to us via email, phone or mail
- you sign up for a newsletter, event or workshop
- you participate in a survey
- you attended one of our events
We collect the following types of personal data:
1. Personal data you provide to us
Some personal data is required to schedule an exam, record membership status, update our public registry of candidates or create an account on ACIFMA Services, such as your name, email address, password, date of birth, gender, country information and in some cases your mobile telephone number. This is the only personal data you have to provide to create or activate an account with us. You may also choose to provide other types of information, such as a profile photo, biography.
To help improve your experience or to enable or improve certain features of ACIFMA Services, you may choose to provide us with additional information such as your employer, position, qualifications or membership to other associations or trainer organisations you use to .
Payments and card information
Some ACIFMA services support payments and transactions. When using payments and transactions you must provide certain information for identification and verification, such as your name, credit, debit or other card number, card expiration date, and CVV code. This information is encrypted and sent to your card network, which upon approval sends back to your device a token, which is a set of random digits for engaging in transactions without exposing your card number. For your convenience, ACIFMA store the last four digits of your card number and your card issuer’s name and contact information. You can remove the token from your account using your account settings. We do not store your transaction history
2. Information ACIFMA receive from your use of our ACIFMA Services
By accessing our ACIFMA Services
When you access or use our ACIFMA Services, ACIFMA receive certain usage data. This includes information about your interaction with the ACIFMA Services, for example but not limited to, when you view, search or contribute content, answer exam questions, create or log into your account, make a payment in our webshop.
We also collect data about the devices and computers you use to access the Services, including IP addresses, browser type, language, operating system, or mobile device information (including device and application identifiers), the referring web page, pages visited, sent email notifications, and cookie information.
Personal data – information ACIFMA uses
ACIFMA needs information to process your membership details, learning progress, grading or scoring of learning activities, certificate requests, graduate certificate searches, applications for newsletters, events or workshops, request for private access to our website, exam results or orders such as exam bookings. ACIFMA collects all the information you provide to us, required to perform the tasks mentioned above and what we learn about you by observing how you use our services and how you visit our website and other sites accessible from it. In addition, we collect information about the transactions you have made, including the cards used to pay. We may also collect additional information relating to your participation or when you give us your opinion. We will use your data to provide a personalized service. We use your contact information to communicate with you. We may use your personal data to send you offers and news about ACIFMA products or services. To do this, ACIFMA can contact you by mail, e-mail, telephone (SMS included). Your data may be used for the following purposes: accounting, billing and auditing, credit card or credit card checking and selection, administrative and legal purposes, marketing of ACIFMA products and services, statistics and analysis, testing, system maintenance and development, customer surveys, customer relations, and to improve future communications with you, for example by allowing us to identify your needs and preferences.
Please note that certain circumstances will require us to contact you, for administrative or operational reasons, for example to inform you of a change in exam bookings. We may also use and analyse your data to administer, assist, improve and develop our services. The information you provide to us is recorded in our systems at our premises or those of a third-party partner company.
Upholding safety and security
We use the information we collect to uphold the safety and security of the ACIFMA Services, the registered users, and other parties. For example, ACIFMA may use the information to authenticate users, facilitate secure payments, protect against fraud and abuse, respond to an arbitration, legal request or claim, conduct audits, and enforce our terms and policies.
For personal data subject to the European Union General Data Protection Reguation (GDPR), ACIFMA rely on several legal bases to process the data. For example, when you have given your consent, which you may withdraw at any time using account settings or by contacting us; when processing of information is necessary to perform a contract with you or your employer, like the Terms of Service; and our legitimate business interests, such as in improving, personalising, and developing the Sites, App and Services, communicating new features or products that may be of interest, and upholding the safety and security of our ACIFMA Services.
Personal data - sharing and disclosure
ACIFMA reserves the right to send emails or other communications for administrative or transactional purposes, including, but not limited to, communications related to the user’s ACIFMA Certification, ACIFMA Diploma or ACIFMA ELAC Certification status or the maintenance of your ACIFMA account as well as sharing of your personal data including information about your payment method to the company that issued the credit / debit card you used to pay for a service you purchased on our ACIFMA Services.
Examples how ACIFMA may share your information:
- We may also authorise access to your data by other third parties acting on our behalf for the purposes stated in this policy statement or to others you have approved. Your data will not be processed outside of the European Economic Area.
- We may also authorise access to your data by trainers acting on your behalf and approved by you, for example for exam bookings, learning progress, certificate requests and provision of exam results, membership status.
- We may also authorise access to your data by the ACI National Associations that are included in the ACIFMA network, for the purposes stated in this policy statement or to others you have approved.
Personal data - your rights to access and control
1. Access and control through personal account
By logging into your account on our ACIFMA Services you can access much of your personal data. Your account settings let you change your personal data and control how personal data can be used by ACIFMA.
2. Opt-out of Information sharing
3. Opt-out of mailing subscriptions
Users may opt-out of receiving certain future communications, sent by ACIFMA or by organisations authorised to send communication to users by the user. Users may at any time opt-out of receiving future communications based on topic/purpose or may opt out of all such emails:
- by following the instructions at the bottom of the email received
After you have submitted your email address to opt-out of promotional mailings, please note that you may continue to receive emails for a time while our system updates your request. Regardless of recorded opt-out preferences, ACIFMA reserves the right to send emails or other communications for administrative or transactional purposes, including, but not limited to, communications related to the user’s ACIFMA Certification, ACIFMA Diploma or ACIFMA ELAC Certification status or the maintenance of your ACIFMA account.
Personal data - request about your personal data
You have the right to request a copy of the personal data held by ACIFMA about you, to allow you to access and control the personal data stored by us. This information can for example include exam booking information.
If you would like to request a copy of your personal data, please send a letter containing the following information to the following address:
- Your full name;
- Your postal address;
- A photocopy of your national identity card or passport (the side with the photo);
- Your e-mail address
The information listed above should be sent to the following address:
ACI - Financial Markets Association
Attn: Data Protection Office
8, Rue du Mail
Once we have received a request listed above and / or the necessary documentation, ACIFMA will process your request. Although ACIFMA wish to process your request as soon as possible, ACIFMA comply with the deadlines set out by law.
Personal data - data retention
In accordance with the Privacy Law, ACIFMA comply with drastic security procedures for the storage of information that you have provided, to prevent unauthorized access.
If, as stated in this Policy Statement, ACIFMA will communicate your information to a third party, ACIFMA will ensure that the security measures taken by such third party with respect to the storage and retention of your data are at least as strict as those Implemented by ACIFMA. However, these circumstances do not apply when ACIFMA is required by law to disclose your information to a third party, ACIFMA will retain your information for a reasonable period or if required by law.
Personal data - policies for children under 16
Personal data - information security
When you book an exam, or enter information that identifies you, your details are safely transmitted over the Internet through very sophisticated coding. Furthermore, in accordance with the Privacy Law, ACIFMA comply with drastic security procedures for the disclosure of information that you have provided, to prevent unauthorized access.
As part of these security procedures, ACIFMA may need to ask you for proof of identity before certain important information can be revealed. If, as stated in this Policy Statement, ACIFMA will communicate your information to a third party, ACIFMA will ensure that the security measures taken by such third party with respect to the processing of your data are at least as strict as those Implemented by ACIFMA. However, these circumstances do not apply when ACIFMA is required by law to disclose your information to a third party.
We may from time to time use tracking software to monitor customer viewing and usage patterns to improve its design and presentation and better meet the needs of the visitors to the Sites mentioned above. This software does not allow us to obtain personal data that can identify visitors.
We use the following cookies:
- Functional and technical cookies – cookies required (strictly necessary) to operate our Services, for example cookies that enable you to login or remember choices you make using our Service and enable us to personalise content or remember your preference or last visited content page.
- Analytical cookies – cookies used to collect information about how you use our services, to help us understand how you navigate our Services. These cookies are sometimes placed by third party provides, for example we use Google Analytics.
To help you and to inform you, our ACIFMA Services may provide links to other websites not managed by ACIFMA. ACIFMA wishes to make you aware of the fact that these websites may follow different security and confidentiality policies over which ACIFMA have no control. We disclaim all responsibility for the content or privacy policies of these websites.
How to contact us
If you need further assistance regarding your rights or if you have any questions about data protection, please contact our Data Protection Officer and ACIFMA will consider your request in accordance with applicable laws.
ACI - Financial Markets Association
Attn: Data Protection Office
8, Rue du Mail